Text message (SMS) opt-in and policy

Last updated: June 29, 2026

CoachTide is practice-management software for independent coaches. When a coach turns on text reminders, CoachTide sends that coach’s clients appointment and session reminders by SMS from a CoachTide phone number, on the coach’s behalf. This page explains who sends the messages, who receives them, exactly how a recipient gives consent, what the messages say, and how to opt out. It is the public opt-in record for our messaging program.

CoachTide

Messaging program operator and sender of record. Reminders are collected and sent through CoachTide and identify the individual coach by name in the message body. Website: app.coachtide.com.

How clients opt in

Text reminders are off unless a client asks for them. Consent is express, never bundled, and the consent box is never pre-checked. Receiving texts is never a condition of receiving coaching. A client gives consent in one of these ways:

Checking the unchecked SMS consent box while booking a session on their coach’s public CoachTide booking page (shown in full below).
Checking the equivalent text-reminder consent option when signing their coaching agreement.
Giving their mobile number directly to their coach for appointment coordination, which the coach records with the client’s consent.

The complete opt-in, as the client sees it

Below is the full opt-in exactly as it appears on a coach’s public CoachTide booking page, including the surrounding form and the consent language. The SMS consent box is unchecked by default: a client must check it themselves to receive texts. It is an express opt-in and is never pre-checked.

Alex Rivera Coaching

Book a session

Tuesday, July 7, 2026

2:00 PM · 60 minutes

Your name *

Jordan Lee

Email *

jordan.lee@example.com

Phone (optional)

(555) 123-4567

Yes, text me appointment reminders at this number. Reminders only (no marketing). Message frequency varies with your appointments; message and data rates may apply. Reply HELP for help or STOP to opt out at any time. See the text message policy and Privacy Policy.

Book session

Live example: this opt-in appears at the end of the booking form on every coach’s public CoachTide booking page (for example, app.coachtide.com/<coach>/book).

The same opt-in, in the coaching agreement

Clients can also opt in to text reminders when they sign their coaching agreement. The text-reminder box is unchecked by default; the client checks it to receive texts. Signing the agreement on its own never enrolls anyone in SMS. This is the preferences section of the agreement (email reminders are transactional and on by default; everything else is opt-in):

Your preferences

Email reminders are on by default; everything else is off unless you opt in. (Essential emails, such as your agreement and invoices, are always sent.)

Text reminders about my upcoming sessions. Message & data rates may apply; reply STOP to opt out anytime.

Email reminders & follow-ups around my sessions. (Essential emails, such as your agreement and invoices, are always sent.)

AI note-taking: I consent to my sessions being recorded/transcribed with an AI assistant so my coach can take notes.

Newsletter & email updates: occasional emails that aren’t about a specific appointment. Unsubscribe anytime.

Live example: this appears in the signing step of the coach’s branded coaching agreement.

Sample messages

Messages are transactional appointment and session reminders only. Each text names the coach and ends with opt-out guidance. Representative messages:

Hi Jordan, a friendly reminder of our coaching session on Tue, Jul 7 at 2:00 PM. Looking forward to it! - Alex Rivera
Replies to this number aren’t received. To reschedule, contact your coach directly. Reply STOP to opt out.

Reminder: your coaching session with Alex Rivera starts in 1 hour. - CoachTide reminders. Reply STOP to opt out.

HELP and STOP

Reply HELP to get help. Sample reply: “CoachTide appointment reminders. Reply STOP to unsubscribe. Msg & data rates may apply. Help: app.coachtide.com/messaging”
Reply STOP at any time to opt out. Sample reply: “You are unsubscribed from CoachTide reminders and will receive no further messages. Reply START to resubscribe.” You can also ask your coach to remove your number.
Message and data rates may apply, depending on your mobile plan.
The reminder number is send-only, so replies other than STOP, START, and HELP are not monitored.

What you’ll receive

Transactional appointment and session reminders only (for example, a reminder the day before and shortly before a scheduled session). We do not send marketing or promotional texts on this number. Message frequency varies with how many appointments you have.

Separately, if your coach runs a group program, the occasional cohort updates your coach sends (in your client portal, and by email if you have email notices turned on) are transactional messages about your own program, not marketing.

Your privacy

Your mobile number and SMS consent are used only to send these reminders. They are not shared with third parties for their own marketing, and consent is never sold or shared with third parties for marketing purposes. For full details on how we handle your information, see our Privacy Policy and Terms of Service.