Terms of Service

Last updated: June 29, 2026

These Terms of Service (the “Terms”) govern your access to and use of CoachTide, the practice management platform for independent coaches (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service

CoachTide gives coaches a workspace to manage clients, sessions, scheduling, billing, and onboarding. We may add, change, or remove features over time to improve the Service.

Your account

You must provide accurate information and keep your login credentials secure. You are responsible for activity that happens under your account. Let us know promptly if you believe your account has been compromised.

Your content and responsibilities

You retain ownership of the information you put into your workspace, including information about your clients. You grant us the limited rights needed to host and process that information so we can provide the Service to you. You are responsible for how you collect and use your clients’ information, for obtaining any consents your clients’ information requires, and for meeting your own legal and professional obligations, including your own privacy commitments to your clients.

Text message reminders

If you enable text (SMS) reminders, CoachTide sends appointment and session reminders to your clients on your behalf through a third-party messaging provider. You are responsible for obtaining your clients’ consent to receive these texts and for complying with applicable messaging laws (such as CASL and the TCPA). You agree to use reminders only for transactional appointment messages to your own clients, never for marketing, and to honor opt-out requests. CoachTide may suspend the feature for your workspace if it is used in a way that risks the shared sending number’s reputation or violates carrier rules.

Acceptable use

You agree not to misuse the Service. This includes not breaking the law, not infringing others’ rights, not attempting to access workspaces or data that are not yours, and not disrupting or probing the security of the Service.

Plans, trials, and billing

Some features require a paid subscription. If you start a free trial, you may use the Service during the trial period described at sign-up. Paid subscriptions renew unless you cancel, and fees are billed through our payment processor. Any payments you collect from your own clients (for example, through your own connected payment account) are between you and your clients; CoachTide is not a party to those transactions.

If you use CoachTide to save a client’s card and charge it automatically (for example, for a payment plan or a recurring retainer), those charges run through your own connected payment account, and that processor, not CoachTide, handles the card. You are responsible for obtaining each client’s authorization before you save their card or schedule a charge, and for charging only the amounts and on the dates the client agreed to. If you raise the rate a per-session client agreed to, automatic charging pauses until that client authorizes the new rate. A client can also stop their own automatic charges from their portal at any time, and you agree to honor a client’s request to update or remove their card or to stop future charges. When you move a client into a group program, you are responsible for explaining how the group works and for obtaining the client’s consent.

Third-party services

The Service integrates with third-party services you may choose to connect, such as Google and a payment processor. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services.

Intellectual property

The Service, including its software, design, and content we provide, is owned by CoachTide and protected by law. These Terms do not grant you any rights in the Service other than the right to use it as permitted here.

Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose. CoachTide is a tool to support your practice and is not a substitute for professional, legal, or financial advice.

Limitation of liability

To the fullest extent permitted by law, CoachTide will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data, arising out of or related to your use of the Service.

Termination

You may stop using the Service and close your account at any time. We may suspend or end your access if you violate these Terms or use the Service in a way that could harm other users or the Service. On termination, your right to use the Service ends; data handling after termination is described in our Privacy Policy.

Governing law

These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable there, without regard to conflict-of-laws rules.

Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms.

Contact us

Questions about these Terms? Contact us at support@coachtide.com.