Help centre

Help is built right into the app.

Signed in, the Guide answers how-to questions from our help articles, on any page. Not signed in yet, start with a topic below, or write to a person.

Contact usBrowse topics

The Guide

Ask it how, get the steps.

Click the help button in the corner of any page in the app and ask in your own words. The Guide answers from our help articles, so the steps match the app you are looking at.

  • Answers come from our help articles, not from your client records.
  • The AI provider keeps nothing (zero data retention) and never trains on what you ask.
  • If it cannot answer, press Send to support and the question comes to us.

Start with a topic

How each part works, in plain words.

Each page explains one part of CoachTide and what it does for you.

Getting startedSwitching to CoachTideBring your clients and sessions over from a spreadsheet or another tool.BookingBooking pagesTypes, lengths, hours, questions, and the Google Calendar sync.RemindersScheduling and remindersReminder emails, and texts for clients who agree to them.MoneyInvoices and paymentsStripe, PayPal and Interac e-Transfer, with reminders and receipts.PortalThe client portalWhat your clients see, and how they sign in without a password.PrepSession prepGoals, commitments, intake answers and last notes on one screen.PipelineClient pipelineStages, check-ins, and one optional automation per stage.ICFICF hoursPaid and pro bono hours, credential progress, and CCEUs.PricingPlans and pricingFree in the beta, then one plan with everything included.NewWhat changed latelyEvery release, in plain words.PrivacyPrivacy policyWhat we keep, where it is stored, and how to delete it.StoryAbout CoachTideWhy a working coach built it, and who you are writing to.

Still stuck?

Write to a person.

Who answers when I write?

The people who build CoachTide, one of whom runs his own coaching practice on it. Write to support@coachtide.com or use the contact form. Please leave anything private about your clients out of the message.

Can support look at my account to help?

No. CoachTide has no tool for our staff to sign into your account or look inside your practice. When you need help, we work from a shared screen, screenshots, or a Guide conversation you choose to send us.

Does the Guide save my questions?

CoachTide saves your Guide conversations in your own workspace, and they come with you when you export your data. Our team reads one only when you press Send to support, which shares that one conversation, or when the Guide could not answer it (so we can improve the articles). The privacy policy has the detail.

I think I found a security problem.

Thank you. Please tell us privately at security@coachtide.com, and see the security page for what to include.

Private by design

How this protects your clients

The Guide answers from our help articles and cannot browse your client records. The AI provider keeps nothing after answering and never trains on your questions.
Privacy and security

Not using CoachTide yet? Apply for the beta.

Free during the private beta. Beta coaches keep 40% off for life.

Apply for the betaContact us